We are strongly committed to hiring a diverse and multicultural team and we encourage applications from traditionally underrepresented backgrounds.PressOne Africa, a startup building business phone system for entrepreneurs, has raised $600K in a pre-seed round led by Ventures Platform, along with participation from Voltron Capital and a set of stellar angels.įounded by Mayowa Okegbenle and Opeyemi Shokunbi, PressOne helps business owners monitor all customer phone conversations made by staff or team members from anywhere at any time from their computer or mobile device. We’re committed to ensuring that everyone not only has a seat at the table but is valued and respected at it by providing equal opportunities to develop and thrive. We’re working to create a place filled with diverse people who can enrich and learn from one another. We pride ourselves on promoting active inclusion within our business to foster a strong sense of belonging for all. 🌍 45+ Nationalities: cosmopolite & multi-cultural mindsetĪt Aircall, we believe diversity, equity and inclusion – irrespective of origins, identity, background and orientations – are core to our journey. 📚 Fast-learning environment, entrepreneurial and strong team spirit 💆♀️ Our people matter, work-life balance is important at Aircall 🚀 Key moment to join Aircall in terms of growth and opportunities People flourish at Aircall and now is the time to be part of the team and the journey we’re on. We’re creating a place where great people trust one another and thrive together. Let’s grow together: Aircall is a place for those who dare to be bold and seek responsibility, excellence, and the opportunity to push themselves to new heights. We’re building new roads to complete our journey, and we’re taking people with us who have the same builder mentality.
AIRCALL LINKEDIN PLUS
Tech curiosity is a big plus as we onboard customer on a SaaS solution.Sense of initiative: go the extra mile to please the customer.Assertiveness to drive projects and guide the customer, solution driven.Ability/willingness to respect an operational process.Good verbal and written communication skills, good listening skills.Strong organisation skills - strong ability to manage one's time and to manage priorities, ability to multitask.Passion for consistently providing excellent customer experience.2-4 years experience in a similar position or in consulting.Evolve in a company with strong growth and a great working atmosphere.Develop your skills and grow with our dedicated Aircall career path and trainings.Work closely with the Care, Sales, Product and Success teams to share the clients’ feedback: you will be the voice of our customers.Become an expert of Aircall to make sure our clients are satisfied.Contribute to internal transformation team projects.Carry out user training in a webinar format.Learn and constantly stay up-to-date on the Aircall solution.Analyse, organise and communicate customer feedback to the Product and Sales Teams.Troubleshoot issues reported by customers and follow-up open tickets to ensure resolution in a timely manner.Apply the onboarding methodology, respect each step in a timely manner and record events as they occur to ensure information sharing to Sales and Success teams.Act as a project manager in order to help the timely implementation of new customers while following our internal processes.Lead the onboarding process for a portfolio of new customers on the FIME market, aiming to continually improve customer experience this implies reviewing and understanding our customer's business and communication challenges in order to successfully implement our solutions and meet their business goals.You are the first point of contact of our new clients, your mission is to make them feel comfortable with the use of our product.
We are looking for a talented Customer Onboarding Specialist to manage our accounts in the FIME region ( France, Italy, Middle East). Whatever your background, wherever you’re from – we want you to join the conversation. Wherever our people find themselves in the Aircall world – Paris, New York, Sydney, Madrid, London, Berlin, Tel Aviv, Singapore or at home – everyone has a voice that is valued. Aircall is a place where voices are valued.īacked by over $220 million of investment since 2015, we create technology that fuels accessible, transparent and collaborative communication to empower our base of 14,000+ customers (and growing) to make authentic, human connections.Ĭonversation is a cornerstone of our culture.
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